U-PULL-&-PAY CUSTOMER PRIVACY POLICY & SMS TERMS AND CONDITIONS

Pull-A-Part, LLC – Privacy & Communications Policy

Effective Date: September 19, 2025

1. Who This Policy Covers

This Policy applies to all customers of Pull-A-Part, LLC, and its subsidiaries operating under the “Pull-A-Part” brand, and U-Pull-&-Pay, LLC, a Pull-A-Part Company, operating under the U-Pull-&-Pay brand (collectively, “we,” “us,” or “our”). 

A “customer” is anyone who visits one of our physical locations or stores, as well as our digital properties, including:

  • Websites we manage (e.g., pullapart.com, upullandpay.com, and any/all subdomains).
  • Our loyalty program, digital tools and/or related communications and messaging programs (e.g. VIP Club, Notify Me, Get-A-Quote, etc.)
  • Any communication via phone, email, text (SMS), or other channels we use to communicate with customers (including social media accounts)
  • Any other services or in-person interactions where your information is collected or used by us

If you do not want your information handled as described in this Privacy Notice, please do not provide us with your information or interact with our Websites or digital tools.

2. Information We Collect

We may collect personal information such as:

  • Contact Details: Name, Phone Number, Email Address, Mailing Address, Social Media Accounts, Date Of Birth, etc.
  • Vehicle Details, Interests or Preferences: Year, Make, Model and other vehicle details and/or details about specific auto parts or vehicles you may be interested in buying or selling to us
  • Account Information: Loyalty Program Account Information, Transaction History, Store Location Preferences, Store Visit Frequency, Loyalty Program Rewards Activity, and similar account-based information
  • Location Information: Information about your state/province, city, or neighborhood, and location information provided through the desktop computers or other devices - and/or GPS functionality on mobile devices – you use to access our Websites or any other digital or in-person tools we provide for our customers
  • Communication Preferences: Opt-Ins for emails, texts, calls or other forms of communication
  • Drivers’ License Data:  Personal information contained on a driver’s license, which may include name, address, height, weight, and vision status.
  • Digital and Network Usage Data: IP address, browser/device data (including mobile Web and/or mobile app usage, search history with our Websites, including data from cookies, pixel tags, and web beacons

We may collect this information:

  • When you engage with our services or programs,
  • When you visit our stores or contact us,
  • When you participate in marketing or similar programs or promotions we implement or operate,
  • Through our Websites, mobile applications, in-store systems, landing pages, and contact forms,
  • Through your device (IP address, location information provided through GPS functionality),
  • Through your interactions with us on social media networks, 
  • Through direct employee interaction (e.g. via phone, email, text, in-person, or other interactions)

3. How We Use Your Information

We do not sell your information to third parties.  We use your information to:

  • Provide services and communicate with you (e.g. inventory search results, parts pricing information, inventory alerts, new stock alerts, car purchase offers, used parts and vehicle details, and more),
  • Assess and complete purchase of parts and/or vehicles that you have offered to us,
  • Improve, personalize and/or assist your experience,
  • Send service-related and promotional communications,
  • Update you on policy changes or store updates,
  • Conduct research, analysis and reporting.
  • Operate, maintain, and improve our Websites and functionality related to the Website,
  • Facilitate and fulfill orders and purchases and sales.

4. Communication Preferences and Consent

By using our services, signing up for our programs or providing us with your information (e.g. contact details), you agree to receive:

  • Transactional Text and Email Messages: account updates, inventory information or updates, quote requests, pricing information, hours and directions, vehicle or parts information, part pulling order request confirmations or updates, and all other types of transactional messages we deem necessary for communicating with you related to any service or program we provide.
  • Marketing Text and Email Messages: promotions, reminders, loyalty program updates, and any other Marketing Messages we believe you may be interested in (you will receive Marketing Texts only if you opt-in to receive Marketing Messages).

You may opt out at any time:

  • Email: Click “unsubscribe” link in any email from us within thirty days of receipt to opt-out of marketing emails.
  • Text: Reply “STOP” (or an equivalent “STOP” instruction, i.e., “QUIT,” “UNSUBSCRIBE,” “OPT OUT,” “CANCEL,” “END,” or “REMOVE”) to any text message from us. Message and data rates may apply for text messaging.
  • You may also request removal from email or text marketing messages by submitting a request via our Contact Us Form or by contacting customer service via email at privacy@pullapart.com.

We comply with:

  • CAN-SPAM Act
  • Telephone Consumer Protection Act (TCPA) and state telemarketing laws
  • Applicable State-specific privacy laws

5. How We Share Your Information

We may share your information with:

  • Service Providers (e.g. marketing platforms, payment processors),
  • Social Media Companies (e.g., TikTok, Google, Facebook, X (formerly Twitter) , Instagram, and YouTube)
  • Third Parties assisting with vehicle transport (e.g., tow truck drivers)
  • Law Enforcement (as required by law or to protect legal rights)
  • We do not share personal data with third parties for their own marketing purposes without your explicit consent.

6. Your Privacy Rights

  • Depending on your state of residence, you may have the right to:
  • Access the personal data we hold about you,
  • Correct or delete your information,
  • Opt-out of certain data uses (e.g., targeted advertising),
  • Limit the use of sensitive information (where applicable).
  • Ask us what information we have shared about you in the past 12 months.

To exercise such rights, please contact us at privacy@pullapart.com or by submitting a request via our Contact Us Form and noting “Privacy” in the subject line. 

7. Cookies and Online Tracking

Our websites, mobile apps, and/or other digital properties may use cookies, web beacons, and similar technologies to:

  • Remember your preferences,
  • Track and improve website, mobile app, or other digital property performance,
  • Deliver targeted marketing or advertising via third-party platforms.

You can adjust your browser settings to limit or reject cookies.

8. Data Security & Retention

We maintain industry-standard security protocols, including:

  • Secure Socket Layer (SSL) encryption,
  • Restricted access to data,
  • Ongoing security audits and best-practice updates.

We retain your data as long as needed to fulfill the purposes outlined in this Policy, or as required by law.

9. Children's Privacy

We do not knowingly collect personal information from children under age 13. If we become aware of such collection, we will delete the data promptly.

10. Third-Party Links and Social Media Features

Our websites may include links or features from third-party services (e.g., Facebook, YouTube). Use of those features is subject to the respective providers’ privacy policies.

11. Updates to This Policy

We may update this Policy periodically. Material changes will be posted to our Websites and, where required, communicated to you directly.

12. Contact Us

For questions, requests, or complaints regarding this Policy or your data:

By Mail:

Pull-A-Part, LLC

4473 Tilly Mill Rd.

Doraville, GA 30360

Email: privacy@pullapart.com

Online: https://www.pullapart.com/faq/faq-category/?CategoryID=About

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